MSP Overview

QOS Consulting has been a managed solutions provider since 2007. Many organizations have fixed budgets and look to our solutions as a way to ensure that support costs are consistent month over month, year over year. Unforeseen costs or emergency capital expenses are detrimental to the annual profitability of any business. Our solutions are a mix of the On-Prem, MSP and the SAAS model. Below is more information about each.

Managed Solution Providers (MSPs)

80% of all internal IT resources are devoted to maintaining the day-to-day operations of the organization. Troubleshooting, reacting to outages, upgrading, patching, provisioning and dealing with hardware end-of-life issues are consuming internal technology departments. Reaction becomes the strategy of the day. This has led organizations to turn to Managed Service Providers (MSP) to bridge the gap between internal resource limits and the everyday demands of critical business processes.

MSPs are third party vendors that assume responsibility for the monitoring, supporting and maintaining of certain aspects or all the technology needs of an organization. Hiring the right MSP for your organization can provide a variety of benefits for your company, including:

  • Delivering proactive support, with real time, continuous analysis of your technology strengths and weaknesses
  • Keeping key systems up to date through patch management, thereby minimizing potential business interruptions
  • The ability to reduce staff, costs and complexity in your technology department infrastructure
  • Ensuring more stable, reliable and secure business processes
  • Providing enhanced actionable intelligence on how your available technology resources can be most efficiently deployed
  • Delivering greater options for advancing strategic technology initiatives, by eliminating many of the day-to-day operational tasks that often consume available technology resources
  • More effectively managing hardware and software end-of-life (EOL) issues and replacement

Being Proactive Instead of Reactive

Many times network problems or service outages only become evident when critical processes go down or user impacts begin to accumulate. When this happens, the cost of reacting to this problem can consume valuable technology resources, lead to expensive repairs and long operational downtimes. These types of issues can be mitigated by partnering with the right MSP for your organization and taking a proactive approach to the challenges of technology growth and adopting the goal of preventing downtime rather than reacting to it.

A Managed Service and/or Solution Provider can monitor your entire network from a remote NOC (network operations center). Impending problems can be identified and addressed long before they become critical failures.

Software as a Service (SaaS)

SaaS is a way of delivering centrally hosted solutions or systems over the Internet as a service. SaaS is typically seen as a subscription based solution that requires monthly or annual fees. These systems are generally accessed via the Internet. SaaS solutions run on your provider’s servers. Instead of installing and maintaining software/hardware, you access your SaaS provider’s system via a web browser or similar method. Your SaaS provider manages access, security, ensures up-time and handles performance concerns.

There are many advantages for SaaS systems, which include:

  • No hardware to purchase
  • No software to purchase

Conclusion

Whichever direction your business chooses to go, QOS Consulting has the right services, solutions and resources to meet your business’s needs. With our commitment to customer satisfaction and the quality of service our firm provides, you can be assured you made the right choice by choosing QOS Consulting as your Managed Service and Solution Provider.

Thank you for taking the time to learn more about the QOS Consulting line of products and services.